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Explore Jupiter Ignite’s complete learning pathways designed to build digital confidence, practical skills and career readiness across technology, cloud, cybersecurity, networking and AI-enabled support.
Pathway Purpose
To equip learners with core digital literacy, technical foundations, professional workplace skills and introductory exposure to emerging technologies such as AI, networking and cybersecurity.
Topics Covered
- Basic computer skills
- Internet and cloud fundamentals
- Productivity tools including documents, spreadsheets and email
- Digital citizenship and online safety
Learning Sources
- Microsoft 365 Fundamentals
- Work Smarter with Microsoft 365
- IBM Digital Literacy
- IBM Working in a Digital World
- Cisco Introduction to IT
Outcomes: Navigate operating systems and browsers, use productivity tools effectively and understand safe online behaviour.
Topics Covered
- Communication and collaboration
- Time management
- Critical thinking
- Workplace professionalism
Learning Sources
- Microsoft Career Essentials and productivity modules
- IBM Professional Skills
- IBM Communication and Collaboration
- IBM Time Management
- Cisco Professional Skills for IT
Outcomes: Communicate effectively in professional settings, manage workloads and deadlines and demonstrate workplace etiquette.
Topics Covered
- Hardware and software basics
- Operating systems
- Networking fundamentals
- Troubleshooting basics
Learning Sources
- Microsoft Azure Fundamentals AZ-900
- Microsoft IT Infrastructure Basics
- IBM IT Support Fundamentals
- IBM Hardware and Software Basics
- Cisco IT Essentials
- Cisco Networking Basics
Outcomes: Understand how computers and networks work, identify and resolve basic technical issues and prepare for entry-level IT roles.
Topics Covered
- Network types including LAN, WAN and Internet
- IP basics
- Connectivity troubleshooting
Learning Sources
- Microsoft Azure Networking Fundamentals
- IBM Networking Concepts
- Cisco Networking Basics
- Cisco Introduction to Networks entry-level modules
Outcomes: Understand network structure, identify connectivity issues and support basic network environments.
Topics Covered
- Cyber threats such as phishing and malware
- Password and identity security
- Safe data handling
Learning Sources
- Microsoft Security, Compliance and Identity Fundamentals SC-900
- IBM Cybersecurity Fundamentals
- Cisco Introduction to Cybersecurity
Outcomes: Recognize common cyber threats, apply security best practices and protect personal and organisational data.
Topics Covered
- Data literacy basics
- Artificial Intelligence concepts
- Ethical use of AI
Learning Sources
- Microsoft AI Fundamentals AI-900
- Microsoft Data Fundamentals DP-900
- IBM Introduction to Artificial Intelligence
- IBM Data Fundamentals
- Cisco Introduction to Data Science
- Cisco AI Fundamentals where available
Outcomes: Understand AI, data and automation basics, recognize real-world applications and build readiness for advanced technology learning.
Topics Covered
- Cloud computing basics
- Collaboration tools
- Automation fundamentals
- Introduction to low-code and no-code platforms
Learning Sources
- Microsoft Power Platform Fundamentals
- Microsoft Azure Fundamentals
- IBM Cloud Computing Basics
- Cisco Cloud and Virtualization Concepts
Outcomes: Use cloud-based tools, understand automation workflows and prepare for modern digital workplaces.
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Apply / Enquire NowPathway Purpose
To equip learners with foundational networking knowledge, practical configuration and troubleshooting skills, security and cloud networking awareness, and readiness for entry-level networking or IT roles.
Topics Covered
- What is a network?
- Types of networks including LAN, WAN and Internet
- Basic network components such as routers, switches and devices
- How data travels
Learning Sources
- Microsoft core networking concepts AZ-900
- IBM Networking Basics
- Cisco Networking Basics core module
Outcomes: Understand how networks function, identify basic networking components and explain how devices communicate.
Topics Covered
- Routers, switches and access points
- Ethernet and fibre cabling
- Wireless networking basics
- Network topologies
Learning Sources
- Microsoft Azure infrastructure fundamentals
- IBM IT Hardware and Networking Components
- Cisco IT Essentials hardware and networking
Outcomes: Recognize networking equipment, understand wired and wireless connections and set up basic network environments.
Topics Covered
- IP addressing and IPv4 basics
- Subnetting fundamentals
- DNS and DHCP
- TCP/IP model
Learning Sources
- Microsoft Azure networking fundamentals
- IBM Networking Concepts and Protocols
- Cisco Introduction to Networks CCNA modules
Outcomes: Understand IP addressing schemes, explain how devices find each other and interpret basic network configurations.
Topics Covered
- Basic router and switch configuration
- Command-line interface basics
- Network setup and testing
Learning Sources
- Microsoft Azure networking configuration basics
- IBM IT Support and Networking labs
- Cisco Introduction to Networks configuration labs
- Cisco Switching, Routing and Wireless Essentials introduction
Outcomes: Configure basic network devices, use CLI tools and validate connectivity.
Topics Covered
- Troubleshooting methodology
- Common connectivity issues
- Tools such as ping, traceroute and diagnostics
- Help desk escalation
Learning Sources
- Microsoft Troubleshoot network connectivity in Azure
- IBM Problem Solving in IT Support
- Cisco IT Essentials troubleshooting labs
Outcomes: Diagnose network issues, apply structured troubleshooting steps and support users effectively.
Topics Covered
- Network threats and vulnerabilities
- Firewalls and access control
- Secure network design basics
Learning Sources
- Microsoft Security Fundamentals SC-900
- IBM Cybersecurity Fundamentals
- Cisco Introduction to Cybersecurity
Outcomes: Identify security risks, apply basic protection strategies and understand secure networking principles.
Topics Covered
- Cloud networking basics
- Virtual networks
- Hybrid environments
- Introduction to software-defined networking
Learning Sources
- Microsoft Azure Virtual Networks
- Microsoft Cloud concepts AZ-900
- IBM Cloud Computing Basics
- Cisco Networking and Cloud integration modules
Outcomes: Understand cloud-based networking, work with virtual networks and recognize modern IT infrastructure trends.
Topics Covered
- Network automation basics
- AI in networking and AIOps
- Monitoring and analytics
Learning Sources
- Microsoft Automation with Azure and PowerShell
- Microsoft AI fundamentals
- IBM AI and IT Automation Concepts
- Cisco Introduction to Network Automation and DevNet basics
Outcomes: Understand automated network management, recognize AI-driven networking trends and prepare for future networking roles.
Ready to Start?
Enquire about this pathway and take your next step with Jupiter Ignite.
Apply / Enquire NowPathway Purpose
To equip learners with foundational cybersecurity knowledge, practical risk awareness and threat detection skills, understanding of security tools and frameworks, and readiness for entry-level roles in cybersecurity or secure IT environments.
Topics Covered
- What is cybersecurity?
- Importance of data protection
- Types of cyber threats including malware, phishing and ransomware
- Cybersecurity careers overview
Learning Sources
- Microsoft Security, Compliance and Identity Fundamentals SC-900
- IBM Introduction to Cybersecurity
- Cisco Introduction to Cybersecurity
Outcomes: Understand the role of cybersecurity, recognize common threats and identify basic security concepts.
Topics Covered
- Threat actors such as hackers and insiders
- Attack types including phishing, social engineering and DDoS
- Vulnerabilities and exploits
Learning Sources
- Microsoft cybersecurity threats and attack vectors
- IBM Cyber Threat Intelligence Basics
- Cisco Cybersecurity Essentials threat landscape
Outcomes: Identify common attack techniques, understand attacker behaviour and recognize system vulnerabilities.
Topics Covered
- Authentication including passwords and MFA
- Authorization and access control
- Encryption basics
- Data privacy principles
Learning Sources
- Microsoft Identity and Access Management
- Microsoft Zero Trust security concepts
- IBM Data Protection and Privacy Fundamentals
- Cisco Cybersecurity Essentials access control concepts
Outcomes: Apply secure authentication practices, understand access control models and protect sensitive data.
Topics Covered
- Firewalls and intrusion detection
- Secure network design
- VPN basics
- Endpoint security
Learning Sources
- Microsoft Azure network security concepts
- IBM Network Security Basics
- Cisco Cybersecurity Essentials
- Cisco Introduction to Networks security modules
Outcomes: Identify network security tools, understand defensive strategies and secure network environments.
Topics Covered
- Operating system security
- Patch management
- Antivirus and endpoint protection
- Secure configurations
Learning Sources
- Microsoft Endpoint security with Microsoft Defender
- IBM IT System Security
- Cisco IT Essentials security sections
Outcomes: Protect systems from threats, maintain secure configurations and apply endpoint protection practices.
Topics Covered
- Security monitoring and SIEM basics
- Incident detection and response
- Logging and analysis
- Escalation procedures
Learning Sources
- Microsoft Security operations and Microsoft Sentinel basics
- IBM Incident Response Fundamentals
- Cisco CyberOps Associate introductory modules
Outcomes: Detect and respond to threats, understand incident workflows and support security operations teams.
Topics Covered
- Security policies and standards
- Risk management basics
- Compliance frameworks such as GDPR and ISO
Learning Sources
- Microsoft Compliance and risk management concepts
- IBM Governance and Risk Basics
- Cisco Cybersecurity Essentials policy awareness
Outcomes: Understand organisational security policies, identify risks and mitigation strategies and support compliance efforts.
Topics Covered
- Cloud security basics
- Shared responsibility model
- AI in cybersecurity
- Zero Trust architecture
Learning Sources
- Microsoft Azure Security Fundamentals
- Microsoft Zero Trust and cloud security
- IBM Cloud Security Basics
- Cisco Cloud and Security integration modules
Outcomes: Secure cloud-based systems, understand modern security architectures and recognize future cybersecurity trends.
Ready to Start?
Enquire about this pathway and take your next step with Jupiter Ignite.
Apply / Enquire NowPathway Purpose
To equip learners with core cloud computing knowledge, practical understanding of cloud services and deployment models, security, networking and cost-awareness in cloud environments, and readiness for entry-level cloud and IT roles.
Topics Covered
- What is cloud computing?
- Benefits of cloud including scalability, cost and flexibility
- Cloud service models including IaaS, PaaS and SaaS
- Deployment models including public, private and hybrid
Learning Sources
- Microsoft Describe cloud concepts AZ-900
- IBM Introduction to Cloud Computing
- Cisco Introduction to Cloud
Outcomes: Understand core cloud concepts, identify cloud service types and explain the business value of cloud.
Topics Covered
- Data centres and regions
- Virtual machines and storage
- Cloud architecture basics
- High availability and redundancy
Learning Sources
- Microsoft Azure architecture and services AZ-900
- IBM Cloud Architecture Fundamentals
- Cisco Cloud Infrastructure Concepts
Outcomes: Understand how cloud platforms are built, identify compute, storage and networking services and recognize high-availability strategies.
Topics Covered
- Virtual networks
- IP addressing in cloud
- Connectivity including VPN and gateways
- Load balancing basics
Learning Sources
- Microsoft Azure Virtual Networks
- IBM Cloud Networking Basics
- Cisco Networking Basics and Cloud integration modules
Outcomes: Understand cloud networking concepts, configure basic virtual networks and recognize connectivity models.
Topics Covered
- Shared responsibility model
- Identity and access management
- Data protection and encryption
- Security best practices
Learning Sources
- Microsoft SC-900
- Microsoft Azure security concepts
- IBM Cloud Security Basics
- Cisco Introduction to Cybersecurity and Cloud Security concepts
Outcomes: Understand cloud security responsibilities, apply identity and access controls and protect data in cloud environments.
Topics Covered
- Resource provisioning
- Monitoring and logging
- Cost management and optimisation
- Service-level agreements
Learning Sources
- Microsoft Azure management and governance
- IBM Cloud Operations Basics
- Cisco Cloud Management Concepts
Outcomes: Manage cloud resources effectively, monitor system performance and optimise usage and costs.
Topics Covered
- Infrastructure as Code basics
- Automation fundamentals
- Introductory CI/CD concepts
- Templates and scripting basics
Learning Sources
- Microsoft Azure Resource Manager basics
- Microsoft Automation with PowerShell
- IBM DevOps and Cloud Automation Fundamentals
- Cisco Introduction to Automation concepts
Outcomes: Understand automated deployments, recognize DevOps practices and support basic cloud automation.
Topics Covered
- AI services in the cloud
- Data and analytics platforms
- Serverless computing basics
- Edge computing introduction
Learning Sources
- Microsoft AI-900 AI Fundamentals
- Microsoft Azure AI services
- IBM AI in the Cloud
- Cisco Data Science and Cloud integration modules
Outcomes: Understand AI-powered cloud services, recognize modern cloud applications and prepare for advanced cloud learning.
Topics Covered
- Cloud job roles and career paths
- Documentation and reporting
- Team collaboration in cloud environments
- Problem-solving in cloud support
Learning Sources
- Microsoft Cloud career pathways
- IBM Professional Skills for IT
- Cisco Professional Skills modules
Outcomes: Understand cloud career options, work effectively in teams and apply cloud knowledge in job scenarios.
Ready to Start?
Enquire about this pathway and take your next step with Jupiter Ignite.
Apply / Enquire NowPathway Purpose
This pathway takes learners from foundational customer support skills to AI-enabled, chatbot-supported service roles by combining human support competencies, technical help desk fundamentals and AI automation concepts.
Topics Covered
- Service and help desk fundamentals
- Customer and user interaction
- Needs analysis
- Communication basics
Learning Sources
- Microsoft Service Adoption and Support
- Microsoft Customer Service Fundamentals
- IBM Customer Engagement Fundamentals
- IBM Professional Skills Communication
- Cisco IT Essentials support roles
- Cisco Customer Support Concepts
Outcomes: Understand the role of service desks, communicate clearly with customers and capture user needs effectively.
Topics Covered
- Communication skills
- Customer and user interaction
- Conflict resolution
- Handling difficult situations
Learning Sources
- Microsoft Effective Communication for Technical Professionals
- Microsoft Empathy and Customer Engagement
- IBM Communication and Collaboration
- IBM Dealing with Difficult Customers
- IBM Emotional Intelligence
- Cisco Professional Skills for IT Communication
- Cisco Customer Service Best Practices
Outcomes: Handle customer conversations with empathy, resolve conflict professionally and de-escalate difficult situations.
Topics Covered
- Problem-solving techniques
- Troubleshooting mindset
- Root cause analysis
Learning Sources
- Microsoft Troubleshooting and Problem Resolution Techniques
- Microsoft Azure Fundamentals critical thinking for IT
- IBM Problem Solving and Critical Thinking
- IBM IT Support Troubleshooting Basics
- Cisco IT Essentials troubleshooting labs
- Cisco Networking Basics diagnostic thinking
Outcomes: Diagnose issues systematically, apply structured troubleshooting methods and improve resolution time and accuracy.
Topics Covered
- Help desk workflows
- Ticketing systems
- Basic networking and systems
- SLA and service management
Learning Sources
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals AZ-900 modules
- IBM IT Support Professional Skills
- IBM Cybersecurity Foundations
- Cisco IT Essentials
- Cisco Networking Basics
Outcomes: Operate in a help desk environment, understand IT infrastructure basics and work with service tools and processes.
Topics Covered
- Chatbots and virtual assistants
- Conversational AI basics
- Automation in customer support
Learning Sources
- Microsoft Copilot Studio chatbot creation
- Microsoft AI-900 Conversational AI
- IBM Introduction to Artificial Intelligence
- IBM Chatbot Fundamentals
- Cisco Introduction to Data Science or AI basics where available
Outcomes: Understand chatbot design and use cases, assist with conversational flows and support hybrid human and AI service environments.
Topics Covered
- Agentic AI systems that reason and act
- Workflow automation
- AI-assisted decision making
Learning Sources
- Microsoft Build AI Agents with Azure AI and Copilot
- Microsoft Generative AI Fundamentals
- Microsoft Power Automate and AI integration
- IBM Generative AI Concepts
- IBM AI Workflow Automation
- Cisco AI and Data Analytics Fundamentals
Outcomes: Understand how AI agents augment support roles, streamline workflows and support complex customer journeys.
Topics Covered
- Stress and workload management
- Time management
- Professional behaviour
Learning Sources
- Microsoft Productivity and Work Management tools
- IBM Time Management
- IBM Stress Management and Workplace Wellbeing
- Cisco Career Readiness and Professional Skills modules
Outcomes: Maintain performance under pressure, manage workload effectively and sustain professional behaviour in high-volume environments.
Ready to Start?
Enquire about this pathway and take your next step with Jupiter Ignite.
Apply / Enquire Now